There is a difference between customer experience and customer service...and one more distinction worth throwing into the mix. My latest Retail Wire weigh-in:
Solution providers are one of the fastest stakeholder groups in retail, and retailers have never been more open to what they bring to the table. In my latest Retail Reframe article, I share 8 unforced errors that might blow the opportunity.
Consumers are no longer stocking up, and retailers are major enablers.
In my latest Retail Wire weigh-in, I share why artificial intelligence in retail is inevitable and unstoppable.