Are consumers’ AI fears rational?
The train has left the station when it comes to artificial intelligence (AI) in retail. My latest Retail Wire weigh-in:
AI is an inexorable force at this point so any consumer fears frankly won’t curtail it. The fact that many in government don’t understand AI compounds the potential complications down the road as regulations will lag behind actual implementation. I’m by no means anti-AI (not that it would matter if I were!) but the job losses already well underway in retail (it's a myth that they are resulting only from underperformance), and accelerating creep factor will eventually become more noticeable to consumers. By then, AI will already be pervasive.
