Navigating New Retail Realities

We all know that this has been year like no other, yet unprecedented disruption has sparked new thinking and awakened ingenuity. Carol’s guest is uniquely qualified to bring much-needed perspective on lessons learned and best practices going forward. Courtney Hawkins’ passion for retail started early and she has since been responsible for over $1.5 billion in P&L as she served in executive roles with iconic brands like Gap, Old Navy, and Banana Republic and now, as VP of retail for fashion innovator The RealReal. In this far-ranging interview, Courtney and Carol roll through pivotal developments encompassing bricks and clicks and Courtney shares advice for retailers and brands seeking to secure their place in the new retail era.